New Book on Listening
Here is the TOC for a new book by Sharon Drew Morgen who asked me to post this and to alert readers of this coming book. I'm happy to do so. The book is called What? Did you really say what I think I heard? The book will be out in December at which time I'll try to post the first chapter. Foreword 1 Author�s notes 3 Introduction 4 Section 1: How do we hear others? 16 Chapter 1: What do we hear? 17 Chapter 2: How we mishear: the role of filters 23 Chapter 3: The components of communication 36 Chapter 4: Filling in the communication gaps: noticing what�s missing 52 Chapter 5: The elements of a conversation: case study 67 Section 1 summary 82 SECTION 2: How to have conversations without bias or misinterpretation 84 Chapter 6: The skills of conscious choice 85 Chapter 7: What to listen for 109 Chapter 8: Preparing for conversations 123 Chapter 9: Conversations that went wrong 138 Chapter 10: Final thoughts: what good is good communication? 155 Section 2 summary 161 Bibliography 1...