Politeness on the phone
In a continuing effort to integrate politeness into my communication textbooks and into communication generally, here is a useful set of guidelines for teaching children proper phone etiquette.
Communication Strategies: Positiveness
Positiveness in interpersonal communication has to do with the use of positive rather than negative messages. For example, instead of the negative �I wish you wouldn�t ignore my opinions,� consider the positive alternative: �I feel good when you ask my opinions.� Instead of the negative �You look horrible with long hair� consider the positive: �I think you look great with short hair.� As you can expect, positive messages are important to creating and maintaining relationship satisfaction and are used more often by women, both in face-to-face and in computer-mediated communication, than by men. Interestingly enough, optimism has been found to positively correlate with relationship satisfaction and happiness; the more optimistic you are, the more your outlook is positive, the greater your relationship satisfaction and happiness are likely to be. Here are a few suggestions for communicating positiveness. � Look for the positi...
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